The staff were busy and despite the requests to have them let us in the pool for our time we ended up being let in by others inside bc staff never were free to make it. At this point I was fairly disappointed in the seeming lack of cleanliness and attention to detail. Later using the washroom it was evident the counter front hadn’t been cleaned in a very long time. I was a bit put off but figured it was an oversight. I cleaned it before anyone set a phone or something down. It was so sticky!! Like soft drink spilled and was never cleaned.

When I went to sit on the bed I placed my hand on the table between the beds and nearly couldn’t lift it off.

I told him I wanted to right away and got the last spot at the latest time in the evening- phew! When traveling with kids that’s all they look forward to! Got into room and first thing notice the carpet at the desk area was soaked as if someone left wet clothes or maybe just steam cleaned that area. This was not indicated anywhere on the site when I booked or follow up emails. Upon check in, the front desk gentleman indicated if we wanted to use the gym or pool, we’d have to book a time. We will not be returning back to this casino, and will certainly inform our family and friends to do the same.Ĭheck in took a while but the hotel is still respecting many covid protocols which added to this. No compensation was given for the false information that was provided, and we are extremely disappointed in the service we received. Instead, the staff were extremely rude, and had a smirk on their face the entire time we were speaking to them. Not to mention we drove all the way from the north east to dine at your restaurant. Through our interactions with the staff, none of them gave any apologies for the inconvenience that was caused to us. The crazy thing was that another couple arrived at the same time as us, also with a baby, and said they called the restaurant as well to confirm they could bring in their child. All the staff rudely told us we were not allowed in even though we said we had called to confirm. We asked to speak to a manager and she behaved in the same way. They were very smug and rude in their interaction with us. We arrived on the 22nd of August in the afternoon, and the two staff at the front said we weren’t allowed in. We called twice to be on the safe side and both times the staff on the other end confirmed that we were able to bring in our baby. The day prior we called the the restaurant and casino to confirm we could bring our baby. On the afternoon of August 22nd, my husband and I planned to have lunch at the casino buffet.

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